Account and Subscription
Do I need to create an account with you to purchase a product?
You don’t have to create an account with Delarah to place an order, and can instead opt to check out as a guest. However, having an account with us offers you several benefits. For example, you can log in to your account and check the status of an order. You can also see your order history. Signing up is easy and quick and only takes a few minutes.
How do I create an account on Delarah.com?
Creating an account is quick and easy. Simply click on the Login/Register icon on the top right hand corner of our site. You will need to provie your name and email address, and create a password. Once done, submit the information. We will send you an email confirming that your account is active.
How do I update or delete my account information?
Absolutely! Simply login to your account, go to Account Information and update the information there as required. To delete, click on delete account.
What benefits do I have in signing up for your newsletter?
If you sign up to Delarah’s newsletter, you will receive information on the latest products, discounts, coupons, promotions and giveaways. In addition to all this, we also give a discount on your first purchase. At any point in time when you feel that the newsletter isn’t providing you any value, you can opt out by unsubscribing.
Is your site secure to use my credit card?
Yes, we ensure that your purchases on Delarah.com are secure. We have used secure encryption and fraud protection for all purchases made with a credit card. We use 256-bit Secure Socket Layers (SSL) to protect sensitive information.
Will you share my information with third parties?
We promise not to share your information with third parties. We ensure that your information is kept private and confidential.
Payment and Orders
What forms of payment do you accept?
We accept Visa and Mastercard and on all our orders. We also offer Paypal at checkout.
What if I’ve made a mistake with my order?
If you’ve placed an order and realized that there is a mistake with it, such as an incorrect address, product size or product, email us immediately to rectify the error. If the order has not been processed and shipped, we will be able to help you modify your order. If, however, the order has already been shipped, we cannot change anything.
What if I’m not satisfied with my order?
Your satisfaction is our priority. If for whatever reason, your jewelry doesn’t meet your expectations, we will happily give you a refund or exchange the jewelry, as long as you send the product back to us unused and in its original condition, within 25 days of the delivery date. Your returns will be processed within 5 days upon receiving your package. To learn more about our Returns Policy, go here.
Will I receive an order confirmation email?
We will send you two emails after you’ve placed an order – the order confirmation and the shipping confirmation emails.
Shipping and Delivery
How will my order be shipped?
Once you’ve placed your order, it will be processed and shipped within 2 business days. Orders that arrive before 11 am EST will generally be shipped the same day. Please note that factors such as shipping and payment confirmations can cause delays.
How much does shipping cost?
Delarah offers free shipping on all products. However, if you are returning a product to us, you will have to arrange for shipping on your end.
How long does shipping take?
Shipping typically takes 2-3 business days, but note that there may be delays due to unforseen circumstances beyond our control. However, we are commited to getting your order to you as quickly as possible.
Do you provide a shipment tracking number?
Yes, we provide a complete tracking number for your order.
Do you ship outside of the United States?
We currently only offer our services within the US but we plan to expand in the future.
What if I don’t receive my order?
If you haven’t received your order, please get in touch with us.
What is your Returns Policy?
We offer a no questions asked returns policy on all products within 25 days. We process all returns within 5 days of receiving the product from you.
Will I receive a full refund on my purchase when I return the jewelry?
Yes, we will offer a full refund on any unwanted items. However, please ensure that the product has been unused and in its original condition. The full refund also excludes any sale items, return shipping fee and any items that are unreturnable.
What items can I not return for a refund?
We love our jewelry and we think you will too. If you find that they aren’t up to your expectations, for whatever reason, we’re happy to refund your money. However, there are some products that are excluded from this. These include:
- Clearance items
- Any customized items
- Items that have been worn or damaged
- Items without their original tags
- Items that were sent as replacements or exchanges
Can I have my ring resized?
If you purchased the wrong ring size, you can return the ring to us to have the size changed. We do not offer ring resizing services. However, this would depend on the availability of the product. As we have fast moving stock, we can’t always guarantee that the ring in the size you are seeking will be available. This is why we encourage you to ensure that you choose the correct size to start with.
How do I find my ring size?
When purchasing your jewelry, there’s a link to the size guide next to the product description. Please make use of the provided information to choose the right size measurements. You can check here to find size information.
Are your gemstones genuine?
At Delarah.com, we pride ourselves on the quality of our products. Our gemstones are genuine and of the highest quality for their category.
What is rhodium plated silver jewelry?
Most of our silver jewelry is rhodium plated, just like most white gold jewelry on the market. This is done by immersing the silver in a heated bath of rhodium-based plating solution, resulting in the rhodium bonding with the silver. The result is a highly durable, lustrous and tarnish resistant metal that will last much longer and is easier to maintain than unplated silver.